Frequently Asked Questions
Feel free to reach out to us at hello@gotarzans.com. Our team is committed to responding to all inquiries within 24 hours.
Our products are shipped directly from our suppliers in different countries worldwide. This helps us offer a unique and innovative selection at competitive prices.
Yes, we ship to most countries worldwide. However, some restrictions and additional fees may apply to international orders. Please check our shipping policy for details.
We offer a 30-day refund policy. If you're not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please check our refund policy for detailed instructions on how to start the process.
Yes, if you receive a damaged or defective product, please contact us immediately. We will assess the issue and provide a replacement or a refund.
Yes, there are certain items that cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Additionally, sale items and gift cards are non-refundable. Please get in touch if you have questions or concerns about your specific item.
Once we receive and inspect your return, we will notify you of the refund approval. If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
Yes, if you'd like to exchange a product for a different one, the quickest way is to return your current item and place a new order for the desired product. This ensures you receive your new item as soon as possible.
Most of our products come with a manufacturer's warranty. You can find specific warranty details on the product page. If you have any questions, feel free to contact us—we’re happy to help!
Shipping times vary depending on the product and destination, typically ranging from 7 to 20 business days. However, delays may occur due to factors beyond our control, such as customs clearance and postal delays.